Claims Triage Operating Model

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      "section": "Opening",
      "layout": "cover",
      "tag": "Insurance",
      "title": "Claims Triage Operating Model",
      "subtitle": "Pinnacle Mutual Insurance",
      "notes": "Open by naming the decision: Speed low-complexity claims while preserving adjuster judgment."
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        "Pinnacle Mutual should focus the next cycle on ",
        {
          "text": "speed low-complexity claims while preserving adjuster judgment",
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        " while making the operating tradeoffs clear to insurance stakeholders."
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        "Agree on the owner for insurance.",
        "Confirm the reporting cadence.",
        "Return with the first progress readout."
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