Claims Triage Operating Model

{
  "name": "Claims Triage Operating Model",
  "language": "english-au",
  "audience": [
    "board"
  ],
  "purpose": "educate",
  "tone": "inspirational",
  "narrative": "failure-analysis",
  "design": {
    "theme": "minimal",
    "colorScheme": "slate-gray",
    "fontScheme": "courier-new",
    "dimensions": "a4",
    "background": "dark1",
    "titleAlignment": "right",
    "contentAlignment": "left",
    "contentBox": false,
    "contentDirection": "vertical",
    "chartPrimary": "left",
    "imageFill": "fit",
    "listBullet": "image"
  },
  "slides": [
    {
      "id": "s1",
      "section": "Opening",
      "layout": "title",
      "tag": "Insurance",
      "title": "Claims Triage Operating Model",
      "subtitle": "Pinnacle Mutual Insurance",
      "notes": "Open by naming the decision: Speed low-complexity claims while preserving adjuster judgment."
    },
    {
      "id": "s2",
      "section": "Context",
      "layout": "text-3x",
      "title": "Why This Matters",
      "text": [
        "Pinnacle Mutual should focus the next cycle on ",
        {
          "text": "speed low-complexity claims while preserving adjuster judgment",
          "bold": true,
          "color": "#0F172A"
        },
        " while making the operating tradeoffs clear to insurance stakeholders."
      ]
    },
    {
      "id": "s3",
      "section": "Evidence",
      "layout": "chart-3x",
      "title": "Signal Trend",
      "type": "chart",
      "chart": {
        "type": "100pct-stacked-column-2x",
        "data": {
          "columns": [
            "Quarter",
            "Current",
            "Baseline"
          ],
          "rows": [
            [
              "Q1",
              23,
              20
            ],
            [
              "Q2",
              27,
              22
            ],
            [
              "Q3",
              30,
              24
            ],
            [
              "Q4",
              34,
              26
            ]
          ]
        }
      }
    },
    {
      "id": "s4",
      "section": "Next",
      "layout": "list-6x",
      "title": "Next Steps",
      "items": [
        "Agree on the owner for insurance.",
        "Confirm the reporting cadence.",
        "Return with the first progress readout."
      ]
    }
  ]
}