Tax Portal Modernization

{
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  "name": "Tax Portal Modernization",
  "description": "Tax Portal Modernization is a fictional OPF example for tax administration teams. It demonstrates a realistic presentation structure with catalog-backed design and content payloads.",
  "filename": "tax-portal-modernization",
  "language": "english-ca",
  "audience": [
    "regulators",
    {
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      "attentionBudgetMinutes": 24,
      "technicalFluency": "high",
      "decisionPower": "informational",
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  "purpose": {
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    "outcome": "Reduce filing friction and call center demand",
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      "Make the decision visible.",
      "Use concrete operating language."
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      "Do not bury the ask.",
      "Do not over-explain obvious context."
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  },
  "narrative": {
    "id": "board-meeting",
    "description": "Tax Portal Modernization uses a compact evidence-to-decision arc for Department of Revenue Services.",
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        "id": "context",
        "name": "Context",
        "slideType": "text",
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      {
        "id": "evidence",
        "name": "Evidence",
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      {
        "id": "commitment",
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      "background": "#FFFFFF",
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        "signal": "#14B8A6",
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        "organization": true
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      "center": {
        "text": "Internal planning draft"
      },
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        "slideNumber": true
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    "slideImage": {
      "src": "asset:cover-bg",
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  "slides": [
    {
      "id": "s1",
      "section": "Opening",
      "layout": "title-subtitle",
      "tag": "Tax administration",
      "title": "Tax Portal Modernization",
      "subtitle": "Department of Revenue Services Tax administration",
      "notes": "Open by naming the decision: Reduce filing friction and call center demand."
    },
    {
      "id": "s2",
      "section": "Context",
      "layout": "text-1x",
      "title": "Why This Matters",
      "text": [
        "Department of Revenue Services should focus the next cycle on ",
        {
          "text": "reduce filing friction and call center demand",
          "bold": true,
          "color": "#334155"
        },
        " while making the operating tradeoffs clear to tax administration stakeholders."
      ]
    },
    {
      "id": "s3",
      "section": "Evidence",
      "layout": "chart-1x",
      "title": "Signal Trend",
      "type": "chart",
      "chart": {
        "type": "100pct-bullet-bar-3x",
        "data": {
          "columns": [
            "Quarter",
            "Current",
            "Baseline"
          ],
          "rows": [
            [
              "Q1",
              22,
              19
            ],
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              "Q2",
              26,
              21
            ],
            [
              "Q3",
              29,
              23
            ],
            [
              "Q4",
              33,
              25
            ]
          ]
        }
      }
    },
    {
      "id": "s4",
      "section": "Options",
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          "Workstream",
          "Owner",
          "Status",
          "Decision"
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          [
            "Tax administration",
            "Program lead",
            "On track",
            "Continue"
          ],
          [
            "Data and reporting",
            "Analytics",
            "Watch",
            "Tighten metric definitions"
          ],
          [
            "Field adoption",
            "Operations",
            "At risk",
            "Add weekly office hours"
          ]
        ]
      }
    },
    {
      "id": "s5",
      "section": "Plan",
      "layout": "text-2x",
      "title": "Execution Timeline",
      "type": "timeline",
      "timeline": {
        "name": "Tax administration execution path",
        "description": "Major milestones for Department of Revenue Services.",
        "events": [
          {
            "when": "May",
            "what": "Baseline",
            "description": "Confirm current state, owners, and constraints."
          },
          {
            "when": "Jun",
            "what": "Pilot",
            "description": "Run a narrow pilot with visible success criteria."
          },
          {
            "when": "Jul",
            "what": "Scale",
            "description": "Expand the approach after risk review."
          },
          {
            "when": "Aug",
            "what": "Embed",
            "description": "Move reporting and routines into steady-state operations."
          }
        ]
      }
    },
    {
      "id": "s79-regions",
      "section": "Operating model",
      "layout": "number-1x",
      "title": "Operating Model",
      "top:left": {
        "metric": {
          "value": "$820K",
          "label": "Primary signal",
          "description": "Reduce filing friction and call center demand",
          "trend": "up"
        }
      },
      "top:center+right": {
        "text": [
          "Department of Revenue Services should focus the next cycle on ",
          {
            "text": "reduce filing friction and call center demand",
            "bold": true,
            "color": "#334155"
          },
          " while making the operating tradeoffs clear to tax administration stakeholders."
        ]
      },
      "middle+bottom:left": {
        "quote": {
          "text": "The path is workable if we keep the metric simple and the decision owner visible.",
          "attribution": "Tax administration working group",
          "source": "Stakeholder interview"
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              "Continue"
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              "Tighten metric definitions"
            ],
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              "Field adoption",
              "Operations",
              "At risk",
              "Add weekly office hours"
            ]
          ]
        }
      },
      "notes": "Use this slide to slow the conversation down around ownership and operating rhythm."
    },
    {
      "id": "s79-blocks",
      "section": "Evidence",
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      "title": "Evidence Pack",
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                  11
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                  18,
                  13
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                  "Q3",
                  21,
                  15
                ],
                [
                  "Q4",
                  25,
                  17
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            }
          }
        },
        {
          "quote": {
            "text": "Teams already know where the friction is; the deck makes the sequence of choices explicit.",
            "attribution": "Program sponsor",
            "source": "Planning interview"
          }
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        {
          "metric": {
            "value": "18%",
            "label": "Expected improvement",
            "unit": "%",
            "delta": "+6 pts",
            "trend": "up"
          }
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      ]
    },
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      "id": "s79-image",
      "section": "Context",
      "layout": "image-bleed",
      "title": "Field Context",
      "type": "image",
      "image": {
        "src": "asset:supporting-photo",
        "alt": "Tax administration context photo for Department of Revenue Services",
        "title": "Tax administration context"
      },
      "notes": "Use the image as context, not decoration."
    },
    {
      "id": "s79-code",
      "section": "Appendix",
      "layout": "code-1x",
      "title": "Decision Rule",
      "code": {
        "source": "const score = urgency * confidence;\nif (score >= threshold) {\n  routeToSponsor(workstream);\n} else {\n  keepInWeeklyReview(workstream);\n}",
        "language": "ts",
        "filename": "tax-portal-modernization-rule.ts"
      },
      "hidden": true
    },
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      "id": "s10",
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      "title": "Decision and Follow Through",
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        [
          "Commit to ",
          {
            "text": "reduce filing friction and call center demand",
            "bold": true
          }
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        {
          "text": "Name the sponsor and operating owner.",
          "description": "Keep one person accountable for momentum."
        },
        {
          "text": "Publish the progress rhythm.",
          "description": "Use the same metric definitions every week."
        },
        {
          "text": "Return with proof.",
          "description": "Bring customer, employee, resident, or learner evidence into the next review."
        }
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    "phone": "+15551000078",
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    {
      "id": "jon",
      "name": "Jon Alvarez",
      "title": "Operating Lead",
      "organizationId": "department-of-revenue-services",
      "socials": {
        "facebook": "@jon-alvarez"
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  "author": "OPF Example Generator",
  "takeaway": [
    "Reduce filing friction and call center demand",
    "The next decision and owner should be visible on the final slide."
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  "duration": 11,
  "tags": [
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    "tax-administration",
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      "src": "./assets/department-of-revenue-services-cover-4.jpg",
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      "src": "./data/tax-portal-modernization.csv",
      "format": "csv",
      "title": "Tax Portal Modernization data"
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      "src": "./assets/department-of-revenue-services-watermark.png",
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